General

Are there any policies I need to abide by?
Yes. Upon signing up for any of our services, you are agreeing to the Terms of Service and Acceptable Use Policy. Please review our AUP at www.wimsmart.com/legal/aup.html before signing up.

How do I get my welcome email?
You will receive a welcome letter after we activate your account which can take up to 24 hours. This welcome letter contains your username, password, and ip address.

Do you allow adult hosting?
No. Adult websites are not allowed on our servers.

Do you offer any other control panel program besides cPanel?
No. We currently only offer the cPanel control panel.

Can I change my cPanel skin to another skin?
Yes. We are using the default cPanel skins along for shared hosting. You have the option of using RVskin.

What form of payment do you take?
We accept customer orders via  Visa, MasterCard, Discover, American Express, Diners,  and debit cards with the Visa and MasterCard logo and PayPal.

Do you offer custom plans?
Yes. Please contact our sales department with your request at sales@wimsmart.com.

Can I register my domain name through you?
Yes. Please click on domains to register your domain.However there is no refund on domains.

How long does it take to setup my account?
We do security checks on every signup to prevent malicious users (frauds, spammers, etc) from entering our network which can have an effect on all the users on that particular server and can take up to 24 hours before your account is activated.

Do I get my own CGI bin?
Yes. Every web hosting account gets their own separate CGI bin.

Will advertisements be placed on my website?
No. Your website will be completely ad free.

How long does it take for DNS settings to change over?
DNS changes can take anywhere from 24 - 72 hours to finish updating.

What is your money back guarantee?
Money back guarantee applies to those accounts which have signed and paid for at least three months.There is no refund on domains registered with us.

Can I password protect directories?
Yes. You can password protect any directory from within your control panel.

Do your servers support SSL?
Yes. We offer free shared SSL or you can purchase your own SSL certificate and we will install it free.

Do you allow clients to advertise for money on their website?
Yes. Advertising does not break our Acceptable Use Policy.